Making a Decision on Technology to Enhance the Member Experience

Posted by AH on Feb 10, 2016 2:21:54 PM

The National Association of Professional Organizers’ (NAPO) board identified and discussed the technology challenges of the NAPO website and database, including the prohibition of member-related programs or initiatives. Due to the lack of functionality, members needed to have access to more “self-serve” options to allow them to access the information they needed when they needed it. The current outdated system was not user-friendly and was becoming cost-prohibitive to operate. In addition, the lack of functionality led to member and prospective member frustration, resulting in an increase in phone calls and emails.

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Discover how NAPO worked with AH's Co-chair Solutions division to develop a user-friendly website that is easier to navigate and developed a system where reports are simple to pull from the database.

Topics: Growth, technology, co-chair solutions