Excellence anyone?

Posted by Bob Waller, CAE on Feb 17, 2017 4:03:00 PM

The term “excellence” is used all the time in many different settings, and often listed as a personal or business value.

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Topics: leadership, Association Management, strategic planning, customer service, association trends

Do You Have Just One Play?

Posted by Bob Waller, CAE on Apr 28, 2015 10:30:00 AM

How many of us lead with our strengths? The obvious answer, and hopefully truthful, is that we all do.

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Topics: leadership, customer service

You Can Talk the Talk But Can You Walk the Talk?

Posted by Bob Waller, CAE on Feb 25, 2015 11:23:00 AM

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Topics: customer service

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