Janelle Lerza

Recent Posts

Earning your Customer Service Certification

Posted by Janelle Lerza on Oct 3, 2017 11:46:49 AM

I have worked in customer service for over 10 years and have experienced the best and worst possible scenarios when dealing with a customer. Recently, I earned my Customer Service Manager-Advanced Certification through the Customer Service Institute of America. Not only did I learn all the different aspects in customer service, it taught me how important certification is. Becoming customer service certified demonstrates that I have gained the knowledge and skills in customer service and can perform the best practices in my current employment.

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Topics: customer service